Game Crashes

If you encounter crashes, please first check that your game and device are already updated to the newest version.If crashes persist, please ...

How do I report an abusive player?

Please report abusive players via our support system. Let us know their name and please supply a screenshot of any abusive comments made. We...

Other problems and issues

If your problem or issue is not explained within the FAQ, please check our wiki at http://novaempiregame.com/wiki/. If you still can't find ...

My fleet is stuck or not moving

If your fleet gets stuck moving, attacking or jumping, please wait for an hour and it should correct itself. If after an hour it still remai...

Why are my resources no longer increasing?

If your resources display a positive growth but you notice the number is not increasing, it's probably because your resource storage is at c...

I bought items in the Alliance Warehouse but didn't receive them

After exchanging for an item from the Alliance Warehouse, the item will be added to your Items. Go to the Items menu from the main screen an...

Why do I get attacked by native/NPCs in the protected zone (safe area)?

Native factions will attack any nearby ships that travel through their protected zone territory if the fleet's owner is no longer under the ...

Research or ship building not starting

Occasionally this can occur if you have a connection issue and become out of sync with the game server. Please try fully quitting and reopen...

Chat or message translation is not working

If you find in-game chat or message translation to your language is not functioning correctly, please try to restart the game. If the proble...

Why can't I build a newly unlocked ship design or Kraken ship?

If you don't see a design you own available to build in the Shipyard, you need to set it as your default design in the Ship Design Center bu...

How do I remove a nearby enemy alliance's unfinished HQ?

At the moment alliance HQs under construction can't be attacked. However, you can destroy them by building an outpost close to them. This wi...